OUR Terms & Conditions

These Website Terms & Conditions govern your use of the Luup website at www.luup.com.au and your purchase of products, gift bundles, gift cards and other goods available through our website.

This website is operated by Bearded Dev Pty Ltd trading as Luup (“Luup”, “we”, “us” or “our”).

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please do not use our website.

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security or functionality of the website or the experience of other users.

You must not:

• misuse or attempt to gain unauthorised access to our website or systems;

• introduce viruses, malicious code or other harmful material;

• use our content, images or intellectual property without permission;

• provide false, misleading or fraudulent information; or

• use our website for any unlawful purpose.

Luup offers a curated range of products, gift bundles, gift cards and other goods.

Product availability is subject to change. Some products, including fashion, giftware and limited-edition items, may be available in limited quantities and may not be restocked.

We make reasonable efforts to ensure product descriptions, images, pricing and availability are accurate. However, occasional errors may occur.

Product images are provided for illustrative purposes. Colours, finishes, packaging and other details may appear differently depending on your device.

We reserve the right to:

• correct errors or inaccuracies;

• change or update product information or pricing;

• withdraw products from sale;

• limit quantities available for purchase; and

• cancel or refuse an order where reasonably necessary.

Some Luup products are sold as curated gift bundles or collections.

Individual items within a gift bundle may be eligible for exchange in accordance with our Returns & Exchange Policy.

If an individual product included in a gift bundle becomes unavailable before your order is dispatched, we will take reasonable steps to contact you regarding an appropriate alternative or other available option.

Luup may provide gift quizzes, gift guides, product recommendations and other tools to help customers select suitable gifts.

Recommendations generated through these tools are intended as suggestions only. Customers are responsible for deciding whether a product is suitable for the intended recipient.

All prices displayed on our website are in Australian dollars and include GST where applicable, unless otherwise stated.

Shipping and delivery charges will be displayed at checkout before you complete your purchase.

Payment services may be provided through Wix and Square, depending on the product or transaction.

By placing an order, you confirm that you are authorised to use the selected payment method.

When you place an order, you will generally receive an order confirmation acknowledging that we have received it.

An order confirmation does not necessarily mean that we have accepted your order.

We may cancel or refuse an order where reasonably necessary, including where:

• a product is unavailable;

• there has been an obvious pricing or product description error;

• payment cannot be authorised or processed; or

• we reasonably suspect fraudulent or unlawful activity.

Where an order is cancelled after payment has been taken, we will arrange an appropriate refund.

Shipping and delivery are subject to our Shipping & Delivery Policy.

Returns, exchanges and refunds are subject to our Returns & Refunds Policy and your rights under the Australian Consumer Law.

​

​Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

Luup gift cards are subject to our Gift Card Terms & Conditions.

Unless otherwise stated, the content on this website, including text, branding, graphics, photographs, product descriptions, logos and website design, is owned by or licensed to Luup.

You may use our website for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, publish or commercially use our content without our prior written permission.

Our website may contain links to third-party websites or services.

These links are provided for convenience only. Luup is not responsible for the content, availability or privacy practices of third-party websites.

Your use of our website and the way we collect and handle personal information is governed by our Privacy Policy.

To the extent permitted by law, Luup is not liable for indirect or consequential loss arising from your use of our website.

Nothing in these Terms excludes or limits rights or remedies available under the Australian Consumer Law or any other law that cannot lawfully be excluded.

We may update these Terms & Conditions from time to time. The most current version will be published on our website.

These Terms & Conditions are governed by the laws of Victoria, Australia.

Bearded Dev Pty Ltd trading as Luup

Home Co. Peninsula
Shop D7, 1128–1132 Nepean Highway
Mornington VIC 3931

​

Email: hello@luup.com.au
Phone: 03 5977 0718