THE GIFT
OF CHOICE
Luup gift vouchers
A digital ecard for women who love fashion, jewellery, wellness, coffee (All of us).
The Everything Good store also does instant gratification. Buy a Luup gift certificate online or in-store. Give her can’t get it wrong fashion, gifts and coffee. Killer coffee.
Luup e-Gift Vouchers
Instant gifting, beautifully simple.
Perfect for: Last-minute gifting / Long-distance gifting / Birthdays / Thank-you gifts / Christmas / Online gifting
Physical Gift Card
For the beautifully wrapped, hand-delivered kind of gift.
Perfect for: Birthdays / Mother's Day / Christmas / Thank-you gifts / Housewarming / Milestones / Corporate gifting
Gift Card T&C's
Everything you need to know.
+ Valid for 3 years from date of purchase.
+ For IN-STORE USE only. Cannot be used online. We are working with square to get this feature enabled.
+ Can be used at our café, facials and massage bookings and in-store retail locations.
+ Goods purchased with our gift cards may be exchanged or returned subjected to our exchange and returns policy.
+ Refunds may be credited back onto the original gift card.
+ No change will be given, but balances maybe applied to in-store future purchases.
+ Cannot be returned or refunded as cash.
+ If lost or stolen cannot be replaced.+ Physical gift card purchases on our site will automatically be added to and can be seen in your checkout cart.
+ e-gift cards purchases are made via our third-party gift card system (Square Up) and will not appear on your checkout cart. We are working with square up to get this feature enabled for future purchases.+ Physical gift cards are posted in the mail to you or can be collected in-store. Select your delivery method in the shipping section.
+ e-gift cards are an electronic (or digital) gift card that is emailed directly to your inbox almost instantly. This is great option if you require the gift card immediately. And is printable.Help us find your lost gift card.
You will need the following details handy:
+ Proof of purchase/receipt
+ Person who made the original purchase full name and contact number
+ Date of purchase
+ Amount on the original gift card
Fill out this form.
Gift Cards Terms & Conditions
statement
Last updated 26 August 2026
LEGAL DISCLAIMER
These Gift Card Terms & Conditions apply to Luup physical gift cards and digital or e-gift cards issued by Bearded Dev Pty Ltd trading as Luup.
Purchasing a gift card
Luup gift cards may be purchased online or in store, depending on availability.
Gift card transactions are processed through Square.
Gift cards may be available as:
-
physical gift cards; and/or
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digital or e-gift cards.
Available gift card values and formats will be displayed at the time of purchase.
using a gift card
Luup gift cards may be redeemed for eligible purchases across Luup retail and café in store only.
Gift cards cannot be used to purchase another gift card unless Luup expressly allows this.
Gift cards cannot be redeemed for cash, except where required by law.
gift card balance
If the full value of a gift card is not used in one transaction, the remaining balance may be used for future eligible purchases until the balance is exhausted or the card expires.
gift card expiry
Luup gift cards are valid for 3 years from the date of issue, unless otherwise required by law.
We understand that life gets busy. Where a gift card has only recently expired, Luup may, at its discretion, consider whether it can accommodate the remaining balance.
Any accommodation after expiry is at Luup's discretion and does not extend the legal expiry date of the gift card.
Checking Your Balance
Gift card balances can be checked online under Check My Gift Card Balance above.
Lost, Stolen or Damaged Gift Cards
Please treat your Luup gift card like cash.
Luup is not responsible for lost, stolen, damaged or unauthorised use of a gift card, except where required by law.
Where possible, we may assist with a replacement if the original purchase and remaining balance can be verified. Replacement is not guaranteed.
Returns for Purchases Made With Gift Cards
If an eligible purchase made using a Luup gift card is returned, any refund or credit may be provided by:
returning the value to the original gift card;
issuing a replacement gift card; or
another method required by law.
Cash refunds will not generally be provided unless required by law.
Gift Card Purchases
Please choose the gift card value and recipient details carefully.
Gift cards may be treated as a final sale once issued or delivered, except where required by law.
If a gift card has been sent incorrectly due to an error made by Luup, please contact us as soon as possible.
Fraud and Unauthorised Activity
Luup may cancel, suspend or refuse to honour a gift card where we reasonably believe it has been obtained, used or accessed fraudulently or unlawfully.
Changes to These Terms
We may update these Gift Card Terms & Conditions from time to time.
Any changes will not affect rights that have already accrued in relation to a valid gift card, except where required by law or reasonably necessary for fraud, security or legal reasons.
Contact Us
If you have any questions about Gift Card Terms & Conditions please contact:
Bearded Dev Pty Ltd trading as Luup
Home Co. Peninsula
Shop D7, 1128–1132 Nepean Highway
Mornington VIC 3931
Australia
Email: hello@luup.com.au
Phone: 03 5977 0718-
LUUP GIFT VOUCHERS
AUSTRALIA
FREQUENTLY ASKED QUESTIONS
Where can a Luup gift voucher be used?
It is fully redeemable for any retail product in our boutique, food and drinks in our cafe, or for online orders placed anywhere in Australia through our online store.
How are Luup gift cards delivered, and can I get one instantly?
Yes. We offer instant digital e-vouchers delivered straight to your email inbox for last-minute gifting, as well as beautifully printed physical gift cards wrapped at our store.
Do Luup gift vouchers have an expiry date?
Like all Australian gift vouchers, a Luup ecard or physical gift card is valid for 3 years from the date of purchase (no one ever waits that long to use them though).
Does she have to spend the entire gift card balance at once?
No. Luup gift vouchers are just like cash (only better). The balance can be used progressively across multiple separate transactions, whether she is buying a morning chai, browsing Luup’s always-something-new clothing edit, or grabbing a teacher’s gift at 8am.